Complaints and anonymous reporting, from report key to decision letter.

CommonWatch Complaints is for intake officers, investigators, decision makers and professional standards leads who handle public complaints about police conduct, and ethics, safety and fraud reports at transit agencies and public bodies.

• Anonymous or with a name. Anonymous reports keep no name, email, phone or contact.
• Report key. Every report gets a key. Only a salted SHA-256 hash is stored, with the last four characters as a hint, and the key can't change.
• Evidence upload. Photos, video and documents, each fingerprinted with SHA-256 at intake.
• Reporter mailbox. Staff write to the reporter on the report. Every message is fingerprinted and can't be changed.

Each regime sets its clocks for acknowledgement, screening, investigation, progress reports and decision, in business or calendar days. Regimes ship for Ontario public complaints (CSPA 2019, LECA), Manitoba (LERA), Saskatchewan (PCC) and a transit ethics and safety policy.

Extensions are capped and need a reason from a lead or decision maker. Suspensions, such as a criminal review running, need a reason and add their days. The case board shows clocks on time, at risk and breached.

• Screening. Screening a report out needs reasons.
• Conflict check. Assignment is refused when the investigator is a party, works in the subject's unit or has declared a conflict, unless a lead overrides with a reason. Every check is recorded.
• Investigation log. Steps, interviews and decisions in one append-only, hash-chained timeline. A decision needs its rationale.
• Chain of custody. Each evidence item gets a reference and a Received entry at intake. Its fingerprint can't change. Custody entries are append-only and hash-chained, transfers move the custodian, and only a lead can record destruction.

Each allegation carries a finding and its reasons. Draft now writes the decision letter from the regime's template with every allegation, finding, reason and outcome, and the review right with its deadline. Approval by the decision maker fingerprints the letter and posts it to the reporter's mailbox.

A case closes only when every allegation has a finding and the letter is approved. Closing sets the retention date from the regime. Appeals link the approved decision and record whether they arrived within the review window.

• Roles. Intake Officer, Investigator (own cases only), Decision Maker, Professional Standards Lead and Read-only.
• Canadian data residency. Installed in your own Microsoft tenant, or hosted by Two Rivers Digital, on Microsoft Dataverse in Canadian regions.
• Single sign-on. Staff sign in with Microsoft Entra ID under your multifactor and conditional access policies.
• Modular. Complaints installs on its own or next to CommonWatch FOI, Recruit and Continuity.